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Terms & Conditions



Unless otherwise agreed in writing by us these conditions of sale and business arrangements, which

supersede any earlier sets of conditions, shall apply to all contracts between us and our customers and

shall override any terms stipulated, incorporated or referred to by the customer.


We shall not be bound by any oral condition, warranty, guarantee or representation made or purported to

be made on our behalf unless the same be in writing.


(i) All descriptions and illustrations contained in any of our advertising or sales literature are intended

for information only and accordingly, none of such particulars shall form part of any contract

between us and a customer is solely responsible to his customers (hereinafter called `consumer`)

for advice about selection, suitability, case and maintenance of any goods supplied by us.

(ii) The helpline is freely available to all agents and their customers and we encourage you to use it.

We consider it to be a major part of our business, whereby customers can discuss in detail specific

problems they may have with their animals.

(iii) Hilton Herbs will support you throughout the year with a comprehensive advertising campaign in the

national press. In addition to this, any private customer asking for information or contacting the

helpline will automatically be given full details of their nearest stockist.


We shall be entitled to invoice goods at the price ruling at the date of despatch and we shall charge value

added tax at the rate prescribed at the date of invoicing and any other tax or duty based or related to the

supply of goods or services or turnover (whether or not included in any quotation or invoice) for which we

may be liable in respect of any contract. Sizes, capacities and colours are descriptive only, but are accurate

within the normal standards applicable in the industries.

(i) The company shall not accept liability for failure to deliver by any specified date, unless the company

is notified in writing that time is of the essence, (with a date specified) at the time of placing the order

and accepted by us in writing.

(ii) Postage and packing cost will be paid by Hilton Herbs on all Trade orders of £ 250.00 or more

(Excluding VAT - UK mainland only).

(iii) Postage and packing for UK Wholesale customers is free on orders over £ 750 (excluding VAT)

(iv) Eurozone Mainland carriage is free of charge for all orders over € 400

(v) Wholesale Orders must be over € 1000

(vi) For Eurozone orders under the threshold a charge per box or pallet will be applied

(vii) Non-European orders are ex-works from North Perrott, Somerset.UK

We are happy to supply orders below this minimum, however, in these instances carriage will be charged at

cost per box. All export prices outside the Eurozone are ex-works and shipping will be charged in addition,

unless customer transport is used.  Hilton Herbs will endeavour, wherever possible, to dispatch goods within 48 hours of receiving the order.


If delivery of the goods is delayed or prevented by events or circumstances beyond our control, the

company shall not be liable for any loss or damage caused thereby.


The risk in the goods contracted to be sold by us shall pass to the customer when the goods are delivered

to the customer or in accordance with the customer’s instructions.


Notwithstanding the preceding clause the property in, and title to, the goods contracted to be sold by us,

shall only pass when payment in full has been made for such goods and the customer shall remain a bailee

only having a fiduciary relationship with the seller.


Breakages, shortages and non-delivery (whole or part) must be reported to our trade sales department

within 2 days of delivery/invoice date. Damaged goods must be retained for inspection pending disposal

instructions from us.


The company reserves the right to modify designs and specifications without notice, capacities and

dimensions are given for guidance only and are approximate.


If the customer, being an individual, shall at any time become bankrupt or shall have a receiving order or

administration order made against him or shall make any composition or arrangement with his creditors or,

being a company, shall enter into liquidation have a winding up or have appointed a receiver of its assets

income or any part thereof we shall be entitled forthwith to determine any contact then subsisting by giving

written notice to the customers last known address. Any of such goods then in the possession of the

customer (if not paid for in full) shall forthwith be returned to us or (at our option) made available for

collection by us and we shall have the right to enter on the premises of the customer to collect such goods.


All new customers shall pay proforma invoice until a credit account has been opened and credit references

taken up. From then on, the buyer shall pay for the goods within (30) days after date of invoice.


The company reserves the right to charge interest at 15% above bank base rate, calculated on a daily

basis, for all amounts outstanding after 30 days from invoice date. The company reserves the right to vary

the rate of interest charged.


March 2021

®Hilton Herbs Ltd – Ts & Cs

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