This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Hilton Herbs Ltd uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
When you are using the Hilton Herbs Websites Hilton Herbs Ltd is the Data Controller.
SECTION 1 - WHAT INFORMATION WE COLLECT AND WHAT WE DO WITH IT
When you purchase something from Hilton Herbs Ltd's websites, or direct from our office, as part of the buying and selling process, we will collect the personal information you give us such as your name, address, telephone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. For Email marketing, and only when you give us permission we would hold your email address, name and marketing interests so we may send you emails about our business, new products, offers and other updates, that are relevant to you.
SECTION 2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, or signing up to our news letter, we will ask you directly for your expressed consent or provide you with an opportunity to say no. By signing up to our newsletter you are giving us consent for your personal data to be transferred and processed by Hubspot.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you.
You can easily unsubscribe from our newsletters by clicking on the link at the bottom of the email or you can log onto your account.
You can modify or delete your account at any time by logging onto your account or contacting us at Helpline@hiltonherbs.com, by phone on 01460 270700 or write to us at:
Hilton Herbs Ltd Downclose Farm, Downclose Lane, North Perrott, SOMERSET, TA18 7SH, United Kingdom
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and payment transaction processors will have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately used, lost, misused, accessed, disclosed, altered or destroyed. We do not store customer payment information and the credit card information you supply when you use the payment gateway is encrypted by the relevant merchants (PayPal, Worldpay, etc) using secure socket layer technology (SSL) and stored with an AES-256 encryption.
SECTION 6 - COOKIES
Personal Information - This site may request personally identifiable data from you which may include your email address, and other personal information such as your address, telephone number, etc, and in the case of online payment, your credit card number and expiration date. In addition, our web server may automatically recognise and store your email address or your domain name when you log into our site or the email address of those who communicate with us via email. We may aggregate information about what pages on our site you visit or access.
Hilton Herbs Ltd endeavours to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of our websites, or for the development of the websites so that we can provide you with a quality service. We may use your email address to send you information concerning our organisation and websites, unless you advise us that you do not wish to receive this information.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you,
please log onto your account or contact us at firstname.lastname@example.org
or write to our Privacy Compliance Officer, Hilton Herbs Ltd, Downclose Farm, Downclose Lane, North Perrott, SOMERSET, TA18 7SH, United Kingdom.
Should you wish, you can also request a copy of the data we hold about you.
Your privacy is key and the personal information you enter on the Payment Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by InternetSecure. When you place an order on our website our payment system will automatically connect you to the appropriate InternetSecure website (PayPal, Elavon, Converge). Having entered your credit card details the information will then be processed by your bank via a connection that is automatically encrypted using a Secure Socket Layer.
We would like to confirm that this facility has no connection with the Hilton Herbs website, and that all information is passed in an encrypted format to the banks secure collection service. Once the payment transaction is complete you will be returned to our website, where we will provide you with an order number and receipt.