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Delivery & Returns

PAYMENT INFORMATION


Your privacy is key and the personal information you enter on the Payment Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by InternetSecure. When you place an order on our website our payment system will automatically connect you to the appropriate InternetSecure website (PayPal, Worldpay).  Having entered your credit card details the information will then be processed by your bank via a connection that is automatically encrypted using a Secure Socket Layer.


We would like to confirm that this facility has no connection with the Hilton Herbs website, and that all information is passed in an encrypted format to the banks secure collection service. Once the payment transaction is complete you will be returned to our website, where we will provide you with an order number and receipt.


Please note when you leave the WorldPay payment system you may see a pop up saying that you are going to an unsecure page, don't worry, this is perfectly normal and you are just being transferred from the WorldPay site back to our site.


DELIVERY INFORMATION


POSTAL & CARRIAGE CHARGES FOR MAIL AND WEB  ORDER  ITEMS WITHIN THE UK MAINLAND


NB There is a 'Remote Areas' surcharge per box for items sent to the Scottish Highlands and all UK offshore islands on any amount ordered.  For postage to UK Highlands and Islands* we charge £21 per box (see list below of Postcodes affected)


GENERAL ORDERS OF £75 & OVER  - Any order of £75.00 or over is sent free of delivery charge UK mainland only (not Remote areas) by either Courier Service or first class Royal Mail. Delivery normally takes 1 - 3 working days from when the parcel leaves us.  


Courier Service : Any package weighing over 400g will be sent by courier (delivery by this service normally takes 1-3 working days from when the parcel leavels us).


Our carriers require a signature on delivery, however, they do operate a discretionary service whereby they will leave your parcel, without signature, provided simple delivery instructions are given, as to where the parcel may be left : safe place (eg "leave in porch").  Please include any such instructions with your order.  If you have a business address to which your goods can be sent, it may be preferable to use this. Please note that sometimes not all delivery instructions will/can be followed & this will be dependent on the individual delivery driver.


SMALLER ITEMS ARE SENT BY ROYAL MAIL ON A NON TRACKING SERVICE


DELIVERY CHARGES ARE AS FOLLOWS:


Orders weighing up to 400g packed weight £4.50 - SENT BY ROYAL MAIL.

Orders weighing over 400g up to 22Kg   £6.00 - SENT BY COURIER.

Orders weighing over 22Kg  up to 44Kg  £12.00 - SENT BY COURIER.

Orders weighing over 44Kg  up to 75Kg  £18.00 - SENT BY COURIER.

For all orders outside the UK mainland or all other postal charges and queries please contact the Helpline:- tel : +44 (0) 1460 270700 email: helpline@hiltonherbs.com 


*REMOTE AREAS AFFECTED BY SURCHARGE


Scottish Highlands & Islands 


Area - Postcode

Aberdeen - AB31 - AB35

Aberdeen - AB41 - AB54

Northern Highlands - AB36 - AB38

Northern Highlands - AB55 - AB56

Argyll - FK17 - FK21

Northern Highlands - HS1 - HS9

Northern Highlands - IV1 - IV63

Arran - KA27

Argyll - KA28

Northern Highlands - KW0 - KW14

Orkney Shetland - KW15 - KW17

Argyll - PA20 - PA78

Dundee - PH15 - PH18

Northern Highlands - PH19 - PH29

Northern Highlands - PH32 - PH33

Northern Highlands - PH45 - PH48

Argyll - PH34 - PH44

Argyll - PH49 - PH50

Orkney Shetland - ZE1 - ZE3


You may return any item purchased from Hilton Herbs for any reason within thirty (30) days of purchase. Please note that the product ship date is the date of purchase. We will be happy to offer you an exchange or, if you wish, a refund for unopened items, provided that the products are returned unused, and in perfect condition. Return of an item is at your own cost unless the item is damaged or has been sent in error.

Shipping and handling charges are non-refundable. For returns via mail / courier, you must carefully package the product as you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Hilton Herbs reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Return address :- 

Hilton Herbs Ltd

Downclose Farm

Downclose Lane

North Perrott

Somerset TA18 7SH

 

 

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