Payment / Delivery Information
PAYMENT INFORMATION
Your privacy is key and the personal information you enter on the payment Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by InternetSecure. When you place an order on our website our payment system will automatically connect you to the appropriate InternetSecure website (PayPal, Worldpay). Having entered your credit card details the information will then be processed by your bank via a connection that is automatically encrypted using a Secure Socket Layer.
We would like to confirm that this facility has no connection with the Hilton Herbs website, and that all information is passed in an encrypted format to the banks secure collection service. Once the payment transaction is complete you will be returned to our website, where we will provide you with an order number and receipt. We also send you a email when the order is despatched.
DELIVERY INFORMATION
All orders will be sent out from our US warehouse in Camanche, IA and delivery will be by Fedex ground or Fedex Smartpost. Please quote your order number if you need to contact us or have any questions or feedback. Alternatively, please do not hesitate to contact our US Helpline Toll-free 1 855 261 1289 (6am - 12 midday EST) or email: support@hiltonherbs.com
DAMAGE OR NON-DELIVERY
We appreciate that on occasions there will be breakages, shortages and non-delivery (whole or part). These must be reported to our US Helpline Toll-Free 1 855 261 1289 (6am - 12 midday EST) or email: support@hiltonherbs.com within 2 days of delivery. Damaged goods must be retained and photographs should be emailed to us for review pending disposal instructions from us.
RETURNS
You may return any item purchased from Hilton Herbs for any reason within thirty (30) days of purchase. Please note that the product ship date is the date of purchase. We will be happy to offer you an exchange or, if you wish, a refund for unopened items, provided that the products are returned unused, and in perfect condition. Return of an item is at your own cost unless the item is damaged or sent in error.
Shipping and handling charges are non-refundable. For returns via mail / courier, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Hilton Herbs reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Please include your order Ref. ID number with the goods.
Return address via courier or US Mail:-
Hilton Herbs Returns
c/o Promotion Fulfillment Center, 311 21st Street, Camanche IA 52730.
Tel: 800 493 7063 Email: info@pfcfulfills.com
If you have any questions or feedback please do not hesitate to contact our Helpline Toll-free 1 886 929 0636 (6am - 12 midday EST) or email helpline@hiltonherbs.com
