How to apply the promo to my order:

  • Add items to your basket
  • Go to the checkout and enter the relevant offer code at step 4, make sure you click OK after entering the code

I need help:

The offer code doesn’t work?

  • Make sure the promo code is in date, the dates will be displayed in the promotional email or on your voucher
  • Make sure that the code matches perfectly: codes are Case Sensitive, make sure that there are no spaces at the beginning or the end of the code. Include any characters shown.
  • Type in the code manually rather than copy and paste
  • Some lines may be excluded. Double-check the Terms & Conditions.
  • Certain coupons may be single-use and may only be used once. If you are sharing your account with others like family members or friends, check with them that they haven’t already placed an order using the code
  • Make sure that the promo code is valid in your country.

Can I use reward points alongside the promo code?

Yes, but you need to apply the coupon first, then the reward points.

Can I use several codes at the same time?

No, you can only apply one code to your order.

I’ve entered a promo code but I want to use a different one?

To update the offer code applied to your basket you can:

  • Log out of your account, then log back in, your basket should be saved
  • Remove one of the products in your basket, then add it again
  • Up the quantity of one of the products in your basket, then change it back to the original number of products you wanted to order.

Shipping costs have been added to my order?

If you have used and offer code and/or some reward point bringing your order total under the Free Shipping threshold amount (£75), then shipping costs may automatically be added back onto your order.


More about our shipping here

More about reward points here


The offer still doesn’t work, please get in touch with the team. As the office is only open Monday to Friday 9 am until 5 pm excluding bank holidays, we advise that you send an email

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