Your privacy is key and the personal information you enter on the Payment Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by InternetSecure. When you place an order on our website our payment system will automatically connect you to the appropriate InternetSecure website (PayPal, Worldpay). Having entered your credit card details the information will then be processed by your bank via a connection that is automatically encrypted using a Secure Socket Layer.
We would like to confirm that this facility has no connection with the Hilton Herbs website, and that all information is passed in an encrypted format to the banks secure collection service. Once the payment transaction is complete you will be returned to our website, where we will provide you with an order number and receipt.
Please note when you leave the WorldPay payment system you may see a pop up saying that you are going to an unsecure page, don't worry, this is perfectly normal and you are just being transferred from the WorldPay site back to our site.
POSTAL & CARRIAGE CHARGES FOR MAIL AND WEB ORDER ITEMS WITHIN THE UK MAINLAND
NB There is a 'Remote Areas' surcharge per box for items sent to the Scottish Highlands and all UK offshore islands on any amount ordered. For orders under £65 we charge £15.80 per box, for orders over £65 the delivery charge is £9.80* (see list below of Postcodes affected)
GENERAL ORDERS OF £65 & OVER - Any order of £65.00 or over is sent free of delivery charge UK mainland only (not Remote areas) by either Courier Service or first class Royal Mail. Delivery normally takes 1 - 3 working days.
Courier Service : Any package weighing over 400g will be sent by courier (delivery by this service normally takes 1-3 working days).
Our carriers require a signature on delivery, however, they do operate a discretionary service whereby they will leave your parcel, without signature, provided simple delivery instructions are given, as to where the parcel may be left : safe place (eg "leave in porch"). Please include any such instructions with your order. If you have a business address to which your goods can be sent, it may be preferable to use this.
SMALLER ITEMS ARE SENT BY ROYAL MAIL ON A NON TRACKING SERVICE
DELIVERY CHARGES ARE AS FOLLOWS:
- Orders weighing up to 250g packed weight £3.50 SENT BY ROYAL MAIL.
- Orders weighing 250g up to 400g packed weight £4.00 SENT BY ROYAL MAIL.
- Orders weighing over 400g up to 22Kg £6.00 SENT BY COURIER.
- Orders weighing over 22Kg up to 44Kg £12.00 SENT BY COURIER.
- Orders weighing over 44Kg up to 75Kg £18.00 SENT BY COURIER.
For all orders outside the UK mainland or all other postal charges and queries please contact the Helpline:- tel : +44 (0) 1460 270700 email: firstname.lastname@example.org
*REMOTE AREAS AFFECTED BY SURCHARGE
Scottish Highlands IV, KW, PA, PH
IV3 to IV40
IV52 to IV54
KW1 to KW14
PA20 to PA40
PH19 to PH40
Scottish Islands HS, IV, KA, KW, PA, PH, ZE
All HS (Western Isles)
IV41 to IV51
IV55 to IV56 (Skye)
KW15 to KW17 (Orkney)
PA42 to PA49 (Islay)
PA62 to PA76 (Mull)
All ZE (Shetlands)