Introduction
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here but we want you to be fully informed about your rights, and how Hilton Herbs Ltd uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

When you are using the Hilton Herbs Websites Hilton Herbs Ltd is the Data Controller.


PRIVACY STATEMENT

SECTION 1 - WHAT INFORMATION WE COLLECT AND WHAT WE DO WITH IT

When you purchase something from Hilton Herbs Ltd's websites, or direct from our office, as part of the buying and selling process, we will collect the personal information you give us such as your name, address, telephone number and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. For Email marketing, and only when you give us permission we would hold your email address, name and marketing interests so we may send you emails about our business, new products, offers and other updates, that are relevant to you. 


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, or signing up to our news letter, we will ask you directly for your expressed consent or provide you with an opportunity to say no. By signing up to our newsletter you are giving us consent for your personal data to be transferred and processed by Mail Chimp.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you.
You can easily unsubscribe from our newsletters by clicking on the link at the bottom of the email  or you can log onto your account.
You can modify or delete your account at any time by logging onto your account or contacting us at Helpline@hiltonherbs.com,  by phone on 01460 270700 or write to us at:
Hilton Herbs Ltd Downclose Farm, Downclose Lane, North Perrott, SOMERSET, TA18 7SH, United Kingdom


 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and payment transaction processors will have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.  Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 
SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately used, lost, misused, accessed, disclosed, altered or destroyed.  We do not store customer payment information and the credit card information you supply when you use the payment gateway is encrypted by the relevant merchants (PayPal, Worldpay, etc) using secure socket layer technology (SSL) and stored with an AES-256 encryption. 
SECTION 6 - COOKIES

Personal Information - This site may request personally identifiable data from you which may include your email address, and other personal information such as your address, telephone number, etc, and in the case of online payment, your credit card number and expiration date. In addition, our web server may automatically recognise and store your email address or your domain name when you log into our site or the email address of those who communicate with us via email. We may aggregate information about what pages on our site you visit or access. 
Hilton Herbs Ltd endeavours to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of our websites, or for the development of the websites so that we can provide you with a quality service. We may use your email address to send you information concerning our organisation and websites, unless you advise us that you do not wish to receive this information.


 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
 
SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you,
please log onto your account or contact us at helpline@hiltonherbs.com
or write to our Privacy Compliance Officer, Hilton Herbs Ltd, Downclose Farm, Downclose Lane, North Perrott, SOMERSET, TA18 7SH, United Kingdom.
Should you wish, you can also request a copy of the data we hold about you.