As always our first priority is to our staff, our customers and our suppliers however further to our recent COVID-19 press release, and the accelerating situation occurring worldwide, we want to assure all our customers that at present we are still able to fulfill their orders and that our couriers (DPD) and Royal Mail deliveries are still running at full capacity. We will continue to keep all our customers fully updated of any changes to our usual services.
DPD have informed us that they will no longer be leaving customer's parcels with a neighbour. They can still offer to leave it in a safe place if you wish for them to not come to your door.
Currently, our warehouse team numbers are slightly reduced then usual. This will obviously impact the production and dispatch of the orders. We are doing our best but there may be a slight delay in getting your orders out.
Orders can continue to be made online at www.hiltonherbs.com, or by telephone (Freephone 0800 294 1250) between 09:00 – 17:00 GMT, Mon-Fri.
During these challenging times, we would ask all our customers to ensure there will be someone available to receive goods at the delivery address in order to help us get your parcels to you. If you have a change of delivery location, please can you contact us ASAP so we can have your order re-directed to avoid delays. If you’d prefer for your parcel to be left on your doorstep, please provide clear instructions with your order so these can be passed onto the DPD drivers.
We greatly appreciate the continuing struggles everyone is experiencing, and it is extremely heartening to see both communities and businesses come together to help all of us look after each other. Many of our stockists are providing home deliveries and their commitment to customer service is truly inspiring!
Hilton Herbs’ commitment to our customers and their animals still remains our highest priority. We know how important the health of your horses and pets is, and you can rest assured we will try our hardest to continue supplying you with our premium supplements as we have done for the last 30 years. Please help us, help you – we’re all in this together.