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Payment & Delivery Info

Payment - A special Notice to all Hilton Herbs Internet Customers.
We are aware of, and fully understand, the concern customers may have regarding the use of credit cards over the internet. With this in mind, and to make sure your credit card details remain absolutely confidential and secure we have chosen to use the Elavon and WorldPay  well-respected encrypted system to look after your transactions.

Once you have placed your order and clicked on the Payment icon you will be automatically connected to the WorldPay  secure website.  Having entered your credit card details the information will then be processed by the WorldPay, via a connection that is automatically encrypted, using a Secure Socket Layer.

We would like to confirm that this facility has no connection with the Hilton Herbs website, and that all information is passed in an encrypted format to the bank's secure collection service. Once the payment transaction is complete you will be returned to our website, where we will provide you with an order number and receipt.

Please note when you leave the WorldPay payment system you may see a pop up saying that you are going to a unsecure  page, don't worry, this is perfectly normal and you are just being transferred from the WorldPay site back to our site.

POSTAL & CARRIAGE CHARGES FOR MAIL AND WEB  ORDER  ITEMS WITHIN THE U.K. MAINLAND
NB There is a 'Remote Areas' surcharge per box for items sent to the Scottish Highlands and all UK offshore islands on any amount ordered.  For orders  under £65  we charge £15.80 per box for orders over £65 the delivery charge is £9.80

GENERAL ORDERS OF £65 & OVER  - Any order of £65.00 or over is sent free of delivery charge UK mainland only (not Remote areas) by courier service. Delivery by this service normally takes 1 - 2 working days.  

Any package weighing over 400g  will be sent by courier, delivery by this service normally takes 1-2 working days.

Our carriers require a signature on delivery, however, they do operate a discretionary service whereby they will leave your parcel, without signature, provided simple delivery instructions are given, as to where the parcel may be left (eg "leave in porch").  Please include any such instructions with your order.  If you have a business address to which your goods can be sent, it may be preferable to use this.

SMALLER ITEMS ARE SENT BY ROYAL MAIL ON A NON TRACKING SERVICE

CHARGES ARE AS FOLLOWS:

 Orders weighing up to 400g packed weight £ 3.50  SENT BY ROYAL MAIL.

 Orders weighing over 1Kg  up to 22Kg   £ 6.00 SENT BY COURIER

Orders weighing over 22Kg  up to 44Kg  £ 12.00 SENT BY COURIER

Orders weighing over 44Kg  up to 75Kg  £ 18.00 SENT BY COURIER

For all orders outside the UK mainland  or all other postal charges and queries please contact the Helpline:- tel : +44 (0) 1460 270700 email: helpline@hiltonherbs.com

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